Privacy Policy

1. Who we are and scope

Mac’s Marine Lake Limestone has served the Lake Limestone community since 1978. This policy applies to information we receive through this website, phone calls, email, in-shop interactions, and requests for quotes or service. It does not govern independent websites or services, including the Boatyard portal linked from this site.

2. Information we receive

Depending on your interaction with us, information may include your name and contact details; vessel, motor, and equipment information; the service you request; correspondence; photographs or documents you choose to provide; and records of quotes, authorizations, work, and related transactions. Please provide only information relevant to your request. Do not send passwords, payment-card details, or other sensitive information through general email or the website helper.

3. How information is collected

We receive information directly from you when you contact or visit us and when you provide it in connection with requested work. Information about a quote or service request may also reach us through the service you choose to use. Website hosting and communications providers may process technical information, such as an IP address, browser information, requested pages, and delivery or error logs, to provide and protect their services. We do not add advertising pixels or behavioral advertising trackers to this website.

4. Purposes of use

We use information as reasonably necessary to respond to inquiries, evaluate requested work, prepare quotes, coordinate scheduling, perform authorized services, obtain related parts or support, communicate about service, maintain business records, and meet legal obligations. We may also use relevant information to protect the safety and security of our business and to establish or defend legal claims. An inquiry does not by itself authorize work or create a service contract.

5. Service providers and other disclosures

We may disclose information to vendors that support requested work or ordinary business operations, including hosting, email, telephone, and related service providers. Disclosures are limited to the purposes for which assistance is needed. We may also disclose information when required by law, valid legal process, or a government request we are legally obligated to honor; to protect rights or safety as permitted by law; or at your direction. We do not sell personal information or share it for cross-context behavioral advertising.

6. Boatyard and external services

Our Request a Quote link opens Boatyard, an independently operated portal. Information submitted there is also subject to that provider’s own privacy policy and terms. Review those documents before submitting information. External services may collect technical data or use cookies according to their own practices.

Community ramp reports

When community reporting is enabled, visitors may submit a structured ramp observation (condition, launch result, optional boat category, and an optional screen name). Submissions go to Mac’s Marine’s same-origin reporting service and appear on the public map after automated validation. Do not enter real names, emails, phone numbers, or precise personal location. A public observation may show the screen name (Anonymous by default), optional boat category, launch result, observation time, and a compatible official lake reading where mapped. Short-lived abuse-prevention identifiers apply, and the shop can hide or remove a report after it is posted. No email, phone, or precise visitor location is requested by the report form. Map, navigation, weather, and hosting providers may process normal technical requests under their own practices. Mac’s no-chat-history statement applies specifically to the assistant.

If reporting is temporarily unavailable, the map still shows ramp locations for planning. Call the shop at (254) 203-6900 with questions.

7. Website storage and the Mac helper

Mac is an automated, AI-labeled website helper that uses a built-in set of shop information, not a live employee or an external AI service. Questions typed into this helper are processed in your browser; the helper does not send them to the shop or save a chat history. A sessionStorage flag remembers that you dismissed the helper for the current browser-tab session. See Cookie Settings for details about this functional storage and third-party resources.

8. Retention and security

We retain information for as long as reasonably needed for the purpose for which it was received, requested work, ordinary business recordkeeping, applicable legal requirements, and the resolution of disputes. The appropriate period depends on the type of record and legal obligations. We use reasonable safeguards appropriate to the information and circumstances. No website, communication channel, or storage system can be guaranteed completely secure.

9. Requests and choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you. Describe the request and provide a way to reach you. We may need to verify your identity and authority before disclosing or changing records, and we may retain information where required or permitted by law. Rights, exceptions, and response periods depend on applicable law. We will explain if we cannot fulfill a request. See Your Privacy Choices for submission details and how to ask us to reconsider a response.

10. Children’s privacy

This website is intended for people seeking marine products or services, not for children under 13. We do not knowingly seek personal information from children under 13. A parent or guardian who believes a child has provided information may contact us so we can review and address the matter.

11. Policy updates

We may update this policy when our services, website, or legal obligations change. The current version and its effective and last-updated dates will be posted on this page. Where applicable law requires additional notice, we will provide it.